Tasks and Responsibilities:

• Development of this new role since day one.

• Provide technical sales support and assistance by phone, message, email, video conference and presential visit to our main distributors located in Mexico.

• Pre-sales and After sales support regarding our products and solutions to our 3 partners in Mexico.

• Interaction and teamwork with local and HQ team.

• Accurate documentation and follow of all the projects, clients, and customer visits.

• Actively participate in the continuous improvement of products, processes, and tools by delivering constructive feedback to HQ and the service manager LATAM.

• Support in product trainings, roadshows, webinars, and local expos.

• Support in the after sales area with services cases when required.

• Travel within Mexico will be required 35% of the time.

Requirements:

• Willingness to learn and develop in the solar energy Mexican sector.

• Based in Merida, Guadalajara, or Mexico City, with regular travel (35%)

• 1-3 years of experience in the sector.

• Bachelor in Mechatronic / Electrical engineering/ Renewable energy.

• Master´s degree is a plus.

• Basic knowledge of residential, C&I and hybrid.

• Basic technical understanding of Solar PV and power electronics.

• General knowledge of Mexican PV regulation.

• Ability to handle high volume of phone calls and emails, and to prioritize information and problem solve.

• Strong work ethic, teamwork, proactive, and ability to work independently, without constant supervision.

• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.

• Customer service is a key attitude.

Languages:

• Fluent in Spanish and English (written and spoken)

Company benefits:

• International atmosphere

• Remote work - Home office based

• Flexible schedule

• Law benefits

• Excellent Salary